Delivery Policy
At Geeaddnow Perfume, we are committed to delivering your orders safely and as quickly as possible. This Delivery Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation notification with delivery details.
2. Delivery Locations
We currently deliver to locations across Ghana.
Delivery availability may vary depending on your location. If delivery is not available in your area, our team will contact you to discuss alternative arrangements.
3. Delivery Time
Estimated delivery times are as follows:
- Accra & nearby areas: 1–2 business days
- Other major cities: 2–4 business days
- Remote locations: 3–5 business days
Please note that delivery times may vary due to factors such as weather conditions, logistics delays, or high order volumes.
4. Delivery Fees
Delivery fees are calculated based on location and delivery distance.
The final delivery fee will be displayed at checkout before payment is completed.
From time to time, Geeaddnow Perfume may offer free delivery promotions, which will be communicated on our website or social media pages.
5. Order Tracking
Once your order has been dispatched, you may receive updates via SMS, email, or phone call regarding the status of your delivery.
If you have questions about your delivery, you may contact our support team using the contact details below.
6. Failed Delivery Attempts
If a delivery attempt is unsuccessful due to:
- Incorrect address
- Customer unavailable at the delivery location
- Inability to contact the customer
Our team may attempt to reschedule the delivery. Additional delivery charges may apply for repeated delivery attempts.
7. Damaged or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of receiving your order.
We may request photos or additional details to investigate and resolve the issue promptly.